Refund policy

We, at 'Think to Draw', do not accept change of mind returns as products are made specifically for each customer. Please be sure of your purchase before confirming. 

You can always contact us for any return questions at admin@thinktodraw.com.

 

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received your correspondence, and let you know what we require moving forward. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and refund you. 
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@thinktodraw.com.