The Think to Draw Guarantee
The Think to Draw Guarantee
We Stand Behind Every Order
At Think to Draw, every piece is created with care — from the original artwork to the moment it arrives at your door. If something goes wrong along the way, we'll make it right.
What's Covered
- Shipping damage — If your order arrives broken, crushed, or damaged in transit, we'll arrange a replacement at no cost to you.
- Lost in transit — If your parcel is confirmed lost by the carrier, we'll resend your order.
- Print defects — If the print quality doesn't meet the standard shown, we'll replace it.
- Wrong item received — If you receive something different from what you ordered, we'll fix it immediately.
How to Make a Claim
Simply email us at admin@thinktodraw.com within 30 days of your delivery date with:
- Your order number
- A photo of the item and/or packaging showing the issue
We'll respond within 2–3 business days and get a resolution underway.
What Isn't Covered
Because Think to Draw products are made to order especially for you, we're unable to accept returns or exchanges for:
- Change of mind
- Incorrect size or colour selected at checkout
We recommend reviewing product descriptions and size guides carefully before ordering. If you're unsure, reach out before you buy — we're happy to help.
Our Promise
We're a small, independent art brand and your satisfaction genuinely matters to us. If something isn't right, just let us know.